Specialities
Family & Internal Medicine SVA
Assigned Talent: Healthcare Graduate / Medical Graduate SVA
Normal Workflow:
Pre-Visit: SVA reviews the day’s schedule in the EHR (e.g., Epic, athenahealth), verifies patient insurance eligibility, and pulls prior lab results, diagnostic images, and specialist consultation notes.
During Visit: Via a secure HIPAA-compliant audio/video link, the SVA listens live to the patient encounter and completes real-time EHR scribing (capturing HPI, ROS, physical exam findings, and assessment/plan).
Post-Visit: SVA drafts prescription refill requests for physician review, prepares routine lab/imaging orders, generates specialist referral forms, and drafts consultation letters to complete chart closure same-day.
Cardiology SVA
Assigned Talent: Pharmacist or Medical Graduate SVA
Normal Workflow:
Pre-Visit: SVA checks incoming diagnostic queues for Holter monitor recordings, echocardiograms, and stress test reports, linking them directly to patient records.
Prior Authorizations: Initiates and tracks urgent pre-authorizations (PAs) for advanced cardiac imaging (Cardiac CT, MRI) and specialty medications (e.g., PCSK9 inhibitors, novel anticoagulants).
Documentation & Coordination: SVA drafts comprehensive cardiology consultation letters for referring primary care physicians, updates device data, and dispatches critical lab notifications.
Orthopedics & Sports Medicine SVA
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Assigned Talent: Physiotherapist (DPT) SVA
Normal Workflow:
Pre-Visit Prep: SVA pulls previous X-ray, MRI, and physical therapy progress notes into the encounter file.
Procedural Authorization: Manages pre-certification requests for orthopedic procedures, joint injections (e.g., viscosupplementation, ESIs), and surgical scheduling.
Post-Visit & Referral Care: Drafts specialized PT referral orders with precise anatomical instructions, tracks post-op follow-up schedules, and completes specialized orthopedic SOAP notes.
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Dental & Orthodontic SVA
Assigned Talent: Allied Health / Healthcare Graduate SVA
Normal Workflow:
Pre-Visit Breakdown: Contacts dental payers 48 hours prior to visits to perform a detailed Breakdown of Benefits (BOB), verifying coverage for cleanings, crowns, and orthodontic treatment.
Treatment Planning: Inputs provider treatment plans into dental practice software (e.g., Dentrix, Eaglesoft), calculates patient copays, and submits pre-determinations to insurance payers.
Outreach & Recall: Manages hygiene recall lists, handles schedule optimization to fill cancelled slots, and tracks outstanding lab cases (crowns, night guards).
Pain Management SVA
Assigned Talent: Physiotherapist (DPT) or Pharmacist SVA
Normal Workflow:
Complex Pre-Authorizations: Obtains insurance authorizations for advanced interventions such as Epidural Steroid Injections (ESIs), Radiofrequency Ablations (RFAs), and spinal cord stimulator trials.
Compliance & Monitoring: Conducts state Prescription Drug Monitoring Program (PDMP) checks prior to provider visits, tracking urine drug screen (UDS) results and compliance agreements.
Documentation: SVA scribes procedural notes, tracks interventional pain outcomes, and coordinates multidisciplinary physical therapy referrals.
Psychiatry & Behavioral Health SVA
Assigned Talent: Healthcare Graduate / Clinical Psychology SVA
Normal Workflow:
Patient Onboarding & Intake: Conducts intake pre-screenings, dispatches digital assessment scales (PHQ-9, GAD-7), and assists patients with telehealth platform setup.
Controlled Substance Management: Reviews prescription refill requests following strict clinic protocols and state regulations before routing to the psychiatrist.
Psychological Evaluation Letters: Drafts psychological evaluation summaries, coordinates care with primary physicians, and logs therapy progress notes.
Radiology & Imaging Center SVA
Assigned Talent: Healthcare Graduate SVA
Normal Workflow:
Order Intake & Verification: Receives external physician referral orders, verifying ICD-10 codes and clinical indication documentation for scan compliance.
Imaging Pre-Certifications: Obtains rapid prior authorizations for high-tech imaging (MRI, PET, CT scans) across insurance portals (Evicore, AIM/Carelon).
Result Dispatch: Tracks radiologist report completions and securely dispatches stat image reports and diagnostic letters to ordering providers.
Pediatrics SVA
Assigned Talent: Allied Health / Nurse Background SVA
Normal Workflow:
Pre-Visit Preparation: Reviews immunization registries (state IIS) to identify due/overdue vaccines and logs growth chart metrics prior to the visit.
Real-Time Scribing: Scribes pediatric well-child visits, developmental milestone tracking, and acute care encounters directly inside the EHR.
Parent Communication & Triage: Handles triage phone intake for parental concerns (fever, rashes), applies nurse protocol guidelines, and schedules urgent same-day appointments.
Neurology SVA
Assigned Talent: Pharmacist or Medical Graduate SVA
Normal Workflow:
Diagnostic & Medication Pre-Auths: Manages high-friction pre-authorizations for specialized biologics (e.g., CGRP inhibitors for migraine, MS disease-modifying therapies) and diagnostic EEGs/EMGs.
Scribing & Note Drafts: Documents complex neurological exams (cranial nerves, motor, sensory function) in real time during provider consults.
Care Coordination: Tracks neuro-imaging results, schedules follow-up diagnostic testing, and drafts consultation letters for referring physicians.
Gastroenterology (GI) SVA
Assigned Talent: Pharmacist or Medical Graduate SVA
Normal Workflow:
Procedure Scheduling & Prep: Coordinates endoscopy/colonoscopy scheduling, dispatches bowel prep instructions, and conducts pre-procedure clearance checks.
Prior Authorizations: Obtains pre-approvals for specialty GI medications (biologics for IBD/Crohn’s) and outpatient diagnostic procedures.
Pathology Tracking: Monitors incoming pathology biopsy reports, links them to procedure charts, and drafts patient result notification letters.
Dermatology SVA
Assigned Talent: Allied Health / Medical Graduate SVA
Normal Workflow:
Scribing & Lesion Mapping: Scribes high-volume cosmetic and medical skin exams in specialized software (e.g., ModMed), accurately mapping body lesions, biopsies, and prescriptions.
Pathology & Biopsy Tracking: Logs skin biopsy specimens, routes them to dermatopathology labs, and tracks diagnostic turnarounds.
Specialty Medication Authorizations: Manages pre-authorizations for specialty systemic treatments (e.g., Accutane/iPLEDGE compliance, biologics for psoriasis).
Urgent Care & Occupational Health SVA
Assigned Talent: Allied Health / Nurse Background SVA
Normal Workflow:
Rapid Intake: Facilitates digital check-ins, registers patient demographics, verifies urgent care insurance eligibility, and collects injury details.
Fast-Paced Scribing: Performs rapid EHR scribing for acute injuries, lacerations, and illness visits to maintain clinic throughput.
Workers’ Comp & Lab Dispatch: Prepares workers’ compensation injury reports, coordinates occupational drug screen paperwork, and sends lab orders.
Endocrinology SVA
Assigned Talent: Pharmacist SVA
Normal Workflow:
Device Data Management: Downloads and organizes Continuous Glucose Monitor (CGM) and insulin pump data reports prior to patient consultations.
Rx & Authorization Management: Handles complex prior authorizations for GLP-1 receptor agonists, continuous glucose monitors, and specialized hormone therapies.
Documentation: Scribes detailed metabolic encounters and drafts diabetes self-management education (DSME) referral orders.
Podiatry SVA
Assigned Talent: Physiotherapist (DPT) / Allied Health SVA
Normal Workflow:
Pre-Visit Protocol: Checks history for vascular studies, diabetic foot exam records, and prior orthotic fittings.
Authorization & DME Orders: Manages prior authorizations for custom orthotics, diabetic shoes, advanced wound care dressings, and outpatient foot surgeries.
Scribing & Referral Tracking: Scribes biomechanical evaluations, wound measurements, and coordinates vascular surgeon referrals.
Hospital & Multi-Specialty Health Systems (Enterprise Team)
Assigned Talent: Cross-Functional SVA Team (Pharmacists, DPTs, Medical Graduates)
Normal Workflow:
Inpatient Discharge & Referral Tracking: Manages post-discharge appointment booking, retrieves hospital transfer summary records, and closes referral loops.
Enterprise Pre-Auth Hub: Centralized SVA team processes cross-departmental prior authorizations and insurance benefit verifications at scale.
Specialist Consultation Letter Hub: Formats, completes, and dispatches standardized physician-to-physician consult letters across all clinical departments.