Yes. You are paired with a dedicated 1-on-1 SVA who works as an extended member of your team during your practice's operational hours. They get to know your providers' individual charting habits, specialty preferences, and office protocols over t
We provide built-in operational backup coverage. Every practice is supported by a dedicated Client Success Manager and cross-trained backup SVAs who can step in smoothly with zero operational downtime or disruption to your patient care.
No. SVAs come fully equipped with secure hardware, high-speed encrypted internet connections, noise-canceling headsets, and secure VoIP phone access configured to display your practice's local phone number for inbound and outbound patient calls.
Our SVAs align with your practice's time zone (EST, CST, MST, PST). Whether you need coverage during normal business hours (e.g., 8:00 AM – 5:00 PM), evening shift coverage, or 24/7 weekend intake/call management, we configure schedules to match your operational requirements.
No. Sanal Medical Assistance operates on transparent, flexible monthly billing options with zero setup or onboarding fees. You can scale your SVA hours up or down based on patient volume without being locked into long-term contracts.
Yes. We pre-screen candidates through multi-stage communication and clinical assessments, presenting you with the top candidates. You can conduct a short video interview to select the SVA whose personality and background best align with your clinical team.
We utilize transparent, activity-monitored time-tracking software. You receive daily and weekly activity logs detailing exact hours worked, chart closure volumes, completed prior authorizations, and patient calls handled, ensuring complete operational transparency.
A generic virtual assistant handles basic administrative tasks like personal scheduling and emails with no specialized medical knowledge. A Sanal Virtual Assistant (SVA) holds a formal medical or clinical degree (such as a Doctor of Pharmacy, Doctor of Physical Therapy, or Medical Graduate degree) and is certified in HIPAA protocols. SVAs understand complex medical terminology, clinical diagnostic codes, prescription workflows, and EHR navigation right out of the box.
Our SVAs operate out of secure, HIPAA-compliant facility setups in Pakistan. Pakistan has a large, highly educated, fluent English-speaking workforce of medical, pharmacy, and allied health graduates. By tapping into this talent pool, we provide US practices with highly qualified clinical professionals (holding degrees like PharmD and DPT) at up to 70% lower cost than local administrative hires.
Yes. Every SVA undergoes comprehensive HIPAA and HITECH data privacy training before working with any practice. We execute a formal Business Associate Agreement (BAA) directly with your practice to guarantee full US legal accountability and compliance.
We enforce strict technical, physical, and administrative safeguards. SVAs access your EHR systems via secure, encrypted VPN connections and two-factor authentication (2FA). SVAs work on secure virtual desktops where local downloading, printing, or copying/pasting of PHI is completely disabled. No patient data is ever stored on local machines.
Depending on your specialty, SVAs can perform real-time EHR scribing (SOAP notes, HPI), draft specialist consultation letters, process complex prior authorizations (PAs), execute insurance verification/breakdown of benefits, manage patient intake, perform preliminary nurse triage calls, coordinate specialist referrals, and manage revenue cycle/billing workflows.
SVAs are EHR-neutral and adapt to your existing setup without software migration. Our team is proficient in major clinical systems including Epic, Oracle Health (Cerner), athenaOne, eClinicalWorks, ModMed, Tebra (Kareo), Practice Fusion, AdvancedMD, DrChrono, NextGen, and many others.
Yes. During patient visits whether in-person or via telehealth, your SVA connects securely via audio or video to listen in, record HPI and ROS, input diagnostic codes, and draft complete SOAP notes in real time, enabling same-day chart closures for your providers.
Our onboarding process takes 48 to 72 hours. After evaluating your practice’s specific specialty and software needs, we match you with a pre-vetted, medically qualified SVA. Your SVA then completes a brief orientation on your internal practice protocols and begins live integration.
